Greenbax Marketplace Powered by Alero Financial

System Upgrade

Better Banking Is Coming

Greenbax Marketplace is upgrading our banking system October 30 – November 2 to provide an even better member experience. Some services may be affected by the outage. Please read the FAQs below for details and check back for updates.

Frequently Asked Questions

On Monday, Nov. 2, we will work diligently to restore services. We will update this page with the most up-to-date information during the outage. We do anticipate higher than normal call times as we work through restoring services on Monday, Nov. 2.
Our team is ready to help you work through alternative options to help you manage your finances during this transition. You can reach the Greenbax Support team by calling 1-866-951-2551, option 2, during the hours of:
• Monday - Friday: 8:00 a.m. – 5:00 p.m. PT
• Saturday: Closed
• Sunday: Closed
Starting at 12:00 p.m. PT on Friday, Oct. 30 and going through Monday, Nov. 2 , you will not be able to access your NBCU accounts online until the upgrade is complete.
GBXpay will remain available, though there may be a brief interruption in viewing account transaction history while connections are restored.
We’re working hard to minimize any disruption to your service during the transition and will communicate any outage that may affect you.
We greatly appreciate your patience as we work together to improve our digital banking services and to make our credit union stronger.
NBCU will be upgrading its banking system October 30 - November 2, 2026. During this time, NBCU online banking may be temporarily unavailable. GBXPay will remain available, though there may be a brief interruption in viewing account transaction history while connections are restored. Once restored, your account information will update in GBXPay. Your GBX Pay will continue to work throughout the upgrade.
Greenbax current RDC limits will not change and will remain the same as they are currently set. The NBCU RDC limits will change.