Greenbax Marketplace Powered by Alero Financial

System Upgrade

Better Banking Is Coming

We're upgrading our banking system October 30 – November 2 to provide an even better member experience. Some services may be affected by the outage. Please read the FAQs below for details and check back for updates.

Frequently Asked Questions

On Monday, Nov. 2, we will work diligently to restore services including Bill Pay, Zelle®, and NBCU branches and Co-Op Shared Branch services as quickly as possible. We will update this page with the most up-to-date information during the outage. We do anticipate higher than normal call times as we work through restoring services on Monday, Nov. 2.
Our team is ready to help you work through alternative options to help you manage your finances during this transition. You can reach the Alero Financial Member Services team by calling 1-800-359-1939 during the hours of:
• Monday - Thursday: 7:30 a.m. – 7:00 p.m. CT
• Friday: 7:00 a.m. - 7:00 p.m. CT
• Saturday: 7:15 a.m. - 12:00 p.m. CT
• Sunday: Closed
Starting at 12:00 p.m. PT on Friday, Oct. 30 and going through Monday, Nov. 2 , you will not be able to access your accounts until the upgrade is complete.
We’re working hard to minimize any disruption to your service during the transition and will communicate any outage that may affect you.
We greatly appreciate your patience as we work together to improve our digital banking services and to make our credit union stronger.
Complete transfers and payments before 12:00 p.m. PT Friday, Oct. 30 and make a note of your balances as there is no access to your digital banking app. During the outage, you will be able to use your Visa® credit and debit cards for purchases and withdrawals. Some restrictions may apply.