We're here to help!
Life moves fast, and getting support shouldn't slow you down. Whether you have questions about your accounts, need financial guidance, or want to connect with a local team, you'll find convenient ways to reach us and get the help you need.
Call Us
Phone: 1-800-359-1939
Hours:
- Monday - Thursday: 9 a.m. - 5 p.m. CT
- Friday: 8 a.m. - 6 p.m. CT
- Saturday: 9 a.m. - 12 p.m. CT
- Sunday: Closed
For our members, we now use Digital ID to verify your identity when you call!
Live Chat
Chat live with a Member Center specialist using the chat tool in the bottom right corner of the page.
Hours:
- Monday - Friday: 9 a.m. – 5 p.m. CT
- Saturday: 9 a.m. - 12 p.m. CT
- Sunday: Closed
Secure Message
For account-specific questions, please log in to Online Banking through your browser or mobile app and send us a secure message through the Message Center.
Email us at questions@alerofinancial.org.
For your security, please do not send account numbers, Social Security numbers, passwords, or other sensitive information by email.
In Person
Visit an Alero Financial branch to speak with a team member in person.
Please direct all mailed correspondence to:
Member Contact Center
Alero Financial
2075 Big Timber Road
Elgin, IL 60123
Schedule an Appointment
Need help opening an account or looking for financial guidance? Schedule a phone or Microsoft Teams appointment at a time that's convenient for you.
Open an Account
Meet with our Digital Onboarding Team to learn about account options and get help opening an account. (¡Hablamos español!)
Appointments are available:
- Monday - Friday: 9:00 a.m. - 4:30 p.m. CT
Free Financial Coaching
Have questions about money? Meet with a certified credit union financial counselor in a safe, confidential environment and receive personalized guidance* at no cost.
Appointments are based on counselor availability.
*Please note that this service is designed to help people answer basic personal finance questions and address common money management concerns. We do not offer legal, tax, or investment advice.
Tell us what you need. We'll take it from there.
Complete the form below and our team will review your inquiry and follow up with the appropriate information, guidance, or next steps.