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Digital Banking

Your online credit union is always open

With Alero's convenient digital banking platform, you get secure tools to easily manage your money on your terms. Our digital banking app is flexible enough to give you the same great account access experience on your smart phone, tablet, laptop, or desktop computer.

Download the app today

Easy anytime access

Check your balance and transactions from anywhere, day or night.
Transfer money between internal and external accounts.
Pay your Alero loans by transferring money internally or externally to your loan account. (You can also make same day payments to your Alero consumer loan from another financial institution with Swivel Pay^{^}).
Send and receive money with Zelle^®.
Schedule account alerts.
Organize and pay your bills online with Bill Pay.
Apply for a loan and open additional accounts.
Send and receive secure messages to our Member Center.
Enable Digital ID for secure verification.
Find nearby Alero branches and ATMs as well as Shared Branching locations and surcharge-free ATMs.
Chat live with one of our Member Center specialists.
View your monthly statements when you sign up for eStatements.
And much more!

What's more, our free mobile app for iPhone^® and Android ^TM devices* offers some additional features allowing you to:

log in with fingerprint/facial recognition on supported devices
view a snapshot of your account balances without logging in
deposit checks
enable digital ID to receive push notifications for secure verification.

To get started as a new user:
- Choose "new user/register" from the main login area
- Accept the disclosure by selecting "I agree" and then click continue
- Confirm your identity: Add your social security number, date of birth, and email
- Verify your identity by choosing to receive a one-time code by text or voice call
- Enter the 6-digit verification code
- Create a unique, alphanumeric username between 8 and 40 characters in length
- Create a password of at least 8 characters, including at least one uppercase letter and one number
- Enter the system and customize your settings!
Here are our requirements for your security:
- Passwords are case sensitive.
- Passwords cannot be the same as your member number or username.
- Passwords need to be between 8 and 40 characters long.
- Passwords can/must contain at least 1 number.
- Passwords can/must contain at least 1 letter.
- Passwords can/must only contain letters and numbers but may optionally include these special characters ~!@#$%^&?*+=.
- Passwords may not be the same as your last 5 passwords.
If you were locked out of your account after five failed login attempts, you will need to contact our Member Center to get help unlocking your account.
If you don't want to see an account displayed in your dashboard, here's what you'll need to do:
In the mobile app:
- tap the three dots above the word More in the lower-right corner
- scroll to Settings > Accounts
- tap the account you want to hide
- where it says Hide this account, toggle the switch to off.
Your eStatements can be viewed by selecting Accounts > eStatements.
You can view transactions as far back as 18 months.
You no longer need a separate app to manage your Alero debit and credit cards!

Simply log in to Alero's app and go to Tools > Card Management and your cards will connect automatically.

With our new card management tool, you can:
- enable or disable your card for in-store, online, and ATM transactions.
- view merchant details.
- see your subscriptions and where your card is stored.
- set travel plans and more.
First, confirm your mobile number. Then:
- Go to Settings > Contact > Select mobile number > Send code via text
- The system will prompt you to verify your identity. You can choose to have the code sent by text or voice call.
- Enter the verification code > Confirm Code > Save Phone
1. Go to Transfer > More Actions to add an external account. You may need to accept a policy with first-time use
2. Add your external bank account type information.
3. Verify your identity: You can choose to have the verification code sent by text, or voice call. The code will be sent immediately and expires after 15 minutes.
4. Enter the code to complete verification.
5. After the code is entered, you will receive two small micro deposits within three (3) days to the external account. Remember to verify the amounts are correct and complete setting up your external transfer accounts.
Outbound transfers (e.g. Alero to ABC Bank) take approximately 3 business days. Inbound transfers (e.g. ABC Bank to Alero) take approximately 4 business days.
The average turnaround for a Bill Pay payment is 2 to 3 business days.
A: Please call our Member Center at 1-800-359-1939 or click on the chat icon at the bottom of the screen.
Enabling Digital ID on your mobile device allows you to receive push notifications to our mobile app as a secure means of verifying your identity when calling our Member Center.
You will be prompted with a Digital ID request automatically within our mobile app. If you chose not to opt in, you have the option of enrolling for Digital ID at any time from the mobile app’s settings. Push notifications must be enabled to use this feature.
Please contact our Member Center with any questions.